Privacy Policy

Moneyback Token Privacy Policy

Moneypass Pty Ltd (“we” or “us”) recognises the importance of protecting the privacy and rights of individuals and is committed to protecting your privacy online. We use a variety of security measures to protect your information, including secure servers, firewalls and encryption.

This is our privacy policy and it outlines how we collect and manage your personal information. Please read the following policy to understand the limited information that we collect and how it is used.

Please note, by accessing or using our website you agree to the terms of our privacy policy and website terms and conditions. If you do not agree to these terms, please do not use or access our website.


  • When you shop at our business partners and make claim, your name, last 4 digits of your card, device virtual pay number, will be displayed into their profile when you make claim and will be sitting there for identity purpose.
  •  We give further information about how we collect and manage data when you engage with us or our partners via online channels including websites and social media platforms. We also go into depth about how we and our partners collect data on various web platforms using cookies and other technologies.
  • To display relevant advertisements to you on the business partners platforms, regarding these services, we don't divulge any of your personal data to outside parties.



  • The Privacy Act of 1988 (Cth), which includes the Australian Privacy Principles, and any other applicable Australian privacy regulations are respected by us. We collect and handle Personal Information in line with these laws.
  • The Personal Information we obtain and manage concerning our members, users of our applications, visitors to our website, and users of other digital services, including those of our Participants, is covered by this privacy statement.
  • The Moneyback program is a coalition loyalty program that refers to the businesses (and other individuals) that have contracted with us to provide moneyback token holders specific number of points.
  •  We are not liable for the privacy practices or policies of any of the business partners, therefore we advise you to check out their websites, visit straight to the stores, or find other sources of information if you want to learn more.
  • You may cancel your membership at any moment if you do not agree to the conditions of this privacy statement.
  • As of the period indicated above, this privacy statement is still in effect. At any moment, we retain the right to change this privacy statement. If we do, we will notify you by publishing a revised version on our website and other online platforms, as well as by sending you an email (if you have provided us with your email address).
  • What do we mean by your “personal information”?

    When referred to in this policy, the term “personal information” includes any information that can be used to personally identify you. This could include your name, address, phone number and email address. If the information that we collect can personally identify you or you can be reasonably identified from it, we classify it as personal information.

The categories of personal data we gather are as follows:

  • Name, contact details, address, email, age, date of birth, gender, last 4 digits of payment card, device virtual payment id number, for identity of same buyer.
  • We do not ask bank statements unless there any dispute or fake claim involved.
  • In cases when you give us someone else's personal information, you must obtain that person's permission to do so.
  • If we haven't asked for your personal information, you must not submit it to us. If you provide us personal information without asking, we'll treat it in compliance with the Privacy Act.
  • Shopping record you entered into login portal receipts, Invoice numbers, amount spend, moneyback amount etc.
  • For the purposes of security, dispute resolution, and training, we may monitor and record any telephone or email conversations you have with us.

Getting your personal data and handling  

  • We may collect your personal data from: -
    • Service providers
    • Online surveys
    • Our social media channels
  • On Online Channels, we could use "cookies" to gather information. When you engage with online material, a cookie is a little bit of data kept on your device or computer (e.g. websites, apps and emails). Cookies are used to gather and store data as well as to identify and communicate with your device more efficiently.
  • Systems for managing identification and access control regulate who has access to personal information.
  • Employees are obliged to adhere to internal information security policies and safeguard Personal Information at all times.
  • We also take steps to remove personal information's identity if it is no longer required for any legitimate reason.
  • In order to supply, manage, enhance, and tailor the Moneyback Token program, its goods and services, as well as those offered by Participants, we handle your personal information securely.
  • We could regularly contact you with offers, marketing materials, and targeted advertising by phone, electronic messages (including emails), websites, social media, other Internet Channels, and other channels. These messages could be about the goods and services.
  • For a variety of reasons, including to offer a consistent user experience, tailor your usage of each of those Online Channels, and deliver targeted marketing, we may collect and handle your Personal Information and other data obtained via Online Channels.
  • Share data to Legal authorities: -
    • For the following public health, regulatory, and enforcement objectives, we may disclose your personal information to law enforcement, regulators, courts, government agencies, health departments, and contact tracing agencies.
    • ln order to fulfil legitimate information demands from authorities such as the government, courts, regulators, law enforcement, and health agencies.
  • To help us improve your online experience at our website we may collect anonymous information about website activity. We use this data to evaluate our website's performance and to improve the content we display to you.
  • To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. Personal information may be collected on these occasions and we may log IP addresses (the electronic address of a computer connected to the internet) to analyse trends, track our users’ movements and to gather broad demographic information about our visitors.
  • Our website may use Google AdWords, Google Analytics, Google Signals, and the Google Display Network combined together to display our ads to you on other websites after you have visited our website. In the industry, this practice is known as remarketing and is a tool that Google offers to businesses. If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ad Settings.
  • To use some of our services, users are required to register as our members. Any information that we store about you as a member may be viewed and changed by you by logging into our website.
  • We collect, use and hold your personal information to better understand your needs as our member and to help us provide you with better service. We collect, use and hold your personal information:
    • to deal with your queries or customer service issues promptly whether by email, telephone or mail;
    • to keep you up to date with products, services or promotions;
    • to enhance your experience online ;
    • for planning, marketing or research purposes;
    • to provide you with access to protected areas of our website;
    • to conduct business processing functions including providing personal information to our contractors, service providers or other third parties.
  • We may send you direct marketing communications and information about our products and services. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods.
  • We may take credit card security extremely seriously and always endeavour to provide a safe and secure platform on which to conduct online transactions. We will use the industry standard encryption which scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check that the URL starts with HTTPS rather than HTTP and look for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window.
  • We may use tracking technologies such as cookies which are used to recognise your browser each time it visits our website. A cookie is a data file that some web sites write to your computer's hard drive for record keeping purposes. We will create a temporary cookie on your computer if you log into our web site using your username and password or create a shopping basket. This cookie is used to secure your connection to our web server. Once you log out of our web site or navigate to another web site, this cookie is automatically removed. The information stored in the cookie is a unique code that is generated by our server to keep track of your online session at our website. No personal information is stored inside this cookie and it cannot be used to personally identify users beyond identifying their browser and date/time of visit. However, if you do not wish to receive any cookies from websites, you are able to set your browser to refuse them.
  • We may provide links to third party websites via our website which are provided solely as a convenience to you and are not operated by us. These linked sites are not under our control and we do not accept responsibility for the conduct of companies linked from this website. We are not responsible for any of these sites, their content or their usage of your personal information.
  • We may offer social sharing features and other integrated tools on our website, which let you share actions you take on our website with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you have established with the entity that provides that particular social sharing feature. The privacy settings of these social sites are neither moderated nor controlled by us and we do not accept responsibility for the conduct of these social sharing networks. For more information about the purpose and scope of data collection and processing in connection with social sharing networks, please visit the privacy policies of the entities that provide these features.


  • How do we protect your personal information?
  • Both internally and with our partners, we are focused on the protection of our members’ data security. Our internal policies cover data security, credit card compliance, and data breach response plans in the event of an incident. Below are some of the key methods we use to management risk with respect to personal information:
    • all networks and servers are protected by firewalls, threat monitors, bot blockers, and anti-external party data encryption tools where relevant;
    • all wireless access points are protected by firewalls and threat monitors;
    • all end points are kept in a recent patch state;
    • Physical network devices are replaced when they are no longer supported, or their firmware is no longer supplier updated;
    • internet traffic is monitored to ensure antisocial sites are blocked and alerts set for breaches of our policy;
    • all emails are scanned for threats and blocked where relevant;
    • any personal data electronically transmitted or received is encrypted via SSL certificates for web traffic and other encryption methods employed by our fire walls and universal threat monitors;
    • third-party applications (such as web payment gateways) that we partner with are verified as PCI compliant with industry standard data protection protocols in place. We use a reputable fraud monitoring service as part of our web payment gateway.


  • Who do we share your personal information with?
  • We will not sell, rent, or lease your personally identifiable information to others other than as described in this privacy policy. We may disclose your personal information to:
    • our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
    • suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes; and
    • to comply with any relevant law.


  • Methods for obtaining and amending your personal information.
  • Please be as specific as possible about the specific information you are requesting when submitting an access request to assist us in retrieving it. If we decline your request, we are bound by the Privacy Act and other applicable legislation to give you a written explanation of why.
  • You may ask us to add a note of your requested correction to the material explaining your correction request if we decline to make a requested adjustment and you disagree.
  • You can get in touch with us as listed below if you have any issues with our Policy or how we handled your personal information. When a complaint or concern is submitted, we will let you know who will be addressing it and when a complete answer may be expected—generally within 20 working days. Please let us know if you are dissatisfied with our response, and we will look into it further and get back to you.   


First, you should contact us with any complaints. The Office of the Australian Information Commissioner's contact information is provided below in case you're still not pleased.

Contact Us: -

Email at

Phone    03 8652 8447

Post us :- PO Box 6016 Wyndham Vale VIC  3024, Australia

Office Of the Australian Information Commissioner

Post GPO Box 5218, Sydney NSW 2001

Phone 1300 363 992